Voxcom’s cloud hosted PBX service is ideal for offices that either do not currently have a phone system or who want to outsource the management and capital expense associated with owning an in-house phone system. The telephone system is located on the core of Voxcom’s VoPIP network and is fully managed for a low monthly fee per handset.
Voxcom’s cloud hosted PBX service can protect your existing investment in phone system equipment by allowing you to add extra features without replacing or upgrading any hardware. This greatly reduces capital expenditure while allowing you to take advantage of cutting edge telephony features.
All cloud hosted voice applications run from within Voxcom’s VoPIP network. Voxcom offers a variety of hosted voice applications. Some of the most popular include:
- Voicemail-to-Email. Voicemail-to-email, allows callers to leave you voicemail messages which are then automatically sent to your email inbox as a .WAV file attachment. This helps unify all of your communications and allows your office voicemail to be received and listened to either at your computer or smartphone (such as a BlackBerry or iPhone).
- Call queuing. Voxcom’s call queuing service allows you to queue inbound calls. This alleviates the need for multiple receptionists and allows for the orderly handling of calls at busy service or reception desks. Callers in the queue can be played music-on-hold or a custom message. Optionally the service can advise callers an estimated hold time and their position in the queue. Voxcom’s call queuing service increases the professionalism of your business while not missing calls from customers that would have otherwise gone to voicemail or hung up in frustration after being unanswered for an extended period of time.
- Interactive voice response (IVR). Interactive voice response helps direct callers to the best answer point within your organisation. It presents inbound callers with a voice menu, e.g. “press 1 for sales, 2 for support” and so on. This improves customer service by always directing callers to the best answer-point and reduces the number of times a caller needs to be manually transferred.
- Call Recording. Call recording can be used for quality, coaching or compliance purposes. Recordings can be retained for a specific period of time and then deleted or archived permanently. Recordings can easily be accessed through a simple web browser interface and played on any computer.
All cloud hosted voice applications are fully managed by Voxcom, which further reduces maintenance costs and complexity.