CRITICAL INFORMATION SUMMARY CLICK HERE

1300 numbers and 1800 numbers make it easy for customers and prospects to call you nationally for the cost of a local call or for free.

1800 numbers allow your customers to contact you Australia-wide for free. 1300 numbers allow your customers to contact you from anywhere in Australia for the cost of a local call.

Both 1300 and 1800 numbers give your business a national presence and professional image.

Callers dial a single number nationally to contact you, without the need for area codes or having to know which branch office they are calling.

Calls to your 1300 or 1800 number can be routed intelligently based on time of day, caller location or other criteria.

Another added benefit of 1300 numbers and 1800 numbers is that they are fully portable. This means that you will never have to change your phone number, even if your business relocates across the road or to another state.

1300 or 1800 numbers are an essential tool for any marketing campaign. In addition to increasing response, they also help you to easily track incoming calls so that you know which advertising media or campaigns are giving you the best response. This data is vital for tracking the performance of your business marketing efforts.

We believe that every business whether large, medium or small, will benefit from having a 1300 or 1800 number.

Frequently Asked Questions About 1300 Numbers and 1800 Numbers

Question: What are 1300 and 1800 numbers?
Answer: 1300 numbers and 1800 numbers are virtual numbers that can be redirected to any fixed landline or mobile number.

Question: What are the benefits of having a 1300 or 1800 number for my business?
Answer: Here are some of the main benefits of business 1300 numbers and 1800 numbers:

  • Presents a professional image and improves business credibility
    A 1300 number or 1800 number gives potential customers the impression that you are a large, established, national business. 1300 numbers and 1800 numbers enhance the credibility and professional image of your business.
  • Makes relocating your business easy
    Most businesses need to relocate at various times. With a standard landline phone number, this can be very inconvenient and costly. It involves changing phone numbers, reprinting stationary and risking the possibility of customers losing contact with you. If you have a 1300 or 1800 number, your phone number will stay the same whether your business relocates across the road or to another state.
  • Easy to remember
    Normal landline and mobile phone numbers are 10 digits long and are not always easy to remember. 1300 numbers and 1800 numbers only have 6 digits that callers need to remember. We also have low priced premium numbers that are even more memorable.
  • Removes geographic boundaries
    Some callers will only call businesses where they recognise the phone number as being in their own suburb, area or state. This often limits a business’s ability to expand outside of its own geographic area. 1300 numbers and 1800 numbers are non-geographic. This means that if you choose to promote your business outside of your local area, it is far more likely you will receive calls and new business from a much larger geographic audience.
  • One single, national number for businesses of any size.
    Whether your are a small, owner-operated local business or a large national corporation, 1300 numbers and 1800 numbers provide a nationwide, single point of contact. They offer flexibility for future growth, stability and continuity of your contact information.
  • Tracking and analysis of your marketing and advertising
    Our call detail reports allow you to see each caller’s phone number details, calling zone and the time and duration of each call. This enables you to analyse the response to your marketing. It helps you understand who’s calling you and where they’re calling from. Multiple 1300 numbers or 1800 numbers can be used to test the effectiveness of various advertising campaigns.
  • Increased response to marketing and advertising
    If you make it easier and cheaper for customers to call you, then it’s logical that you will receive more calls to your 1300 or 1800 number.

Question: Does a 1300 number or 1800 number need a separate phone line?
Answer: No. 1800 and 1300 numbers are virtual numbers which means they do not need a separate phone line – they simply work in conjunction with your existing fixed landline or mobile phone. All calls to your 1300 number or 1800 number are forwarded to your existing landline or mobile phone number. A 1300 number or 1800 number is only used for inbound calls. Your normal phone line (and account) is used for outbound calls.

Question: What is the difference between a 1300 number and a 1800 number?
Answer: There is very little difference between 1300 numbers and 1800 numbers. The primary difference is the cost structure to your callers.
• Callers can call a 1300 number from any fixed landline in Australia for the cost of a local call. For this reason 1300 numbers are also known as “local rate” numbers.
• Callers can call a 1800 number from any fixed landline in Australia for free. This is why 1800 numbers are also known as a “free call” or “toll free” numbers.
There is no cost difference between a 1300 or 1800 number to you.

Question: Should I get a 1300 number or a 1800 number?
Answer: For most businesses we recommend a 1300 number. A 1300 number is best if your type of business is prone to calls from “tyre kickers”. A 1800 number is best if you want to encourage enquiries of any kind. Choosing a 1300 number makes it more likely that your callers are genuine and can reduce your call forwarding costs.

Question: How much does ACMA charge for a phone-word?
Answer: ACMA runs an auction website for phone-words. It’s just like Ebay for phone-words. The reserve price starts at a minimum of $250 and depending on bidding can sell for anywhere between this reserve price to many thousands of dollars.

Question: If I buy a phone-word from ACMA can I bring it over to Voxcom?
Answer: Most certainly. Voxcom fully supports all types of 1300 and 1800 numbers including phone-words.

Question: Why should I get my 1300 number or 1800 number from Voxcom?
Answer: Firstly we are refreshingly different to most other phone companies you might have dealt with in the past – here’s a little bit about us. Secondly we are a true “carrier” of 1300 and 1800 numbers, meaning we have built and run our own network to offer 1300 and 1800 numbers. This is in contrast to most other providers of 1300 and 1800 numbers who are just “resellers”. This give you two distinct benefits:
• You get the best possible price. Resellers by their very nature exist to add a margin to their cost price without adding much if any value.
• You get the best possible support. When dealing with resellers, all requests for changes to your 1300 or 1800 number are forwarded to their upstream suppliers. These change requests can take hours or days to perform which can cripple your business if you need an urgent change made. Because we run our own network, we can make changes to your service on the spot. Ask the potential provider of your 1300 or 1800 number how long it would take to change the forwarding destination (also known as the answer-point) of your number? The answer can be very revealing.

Question: How much do you charge for 1300 or 1800 numbers?
Answer: Pricing for both types of numbers is identical. We offer one simple, easy to understand and low cost plan as follows:
1300 or 1800 Number Rental: $17 per month
Calls to your 1300 or 1800 number forwarding to a landline: 5c per minute
Calls to your 1300 or 1800 number forwarding to a mobile: 15c per minute
No setup fees, no contracts, no minimum spend, no hidden charges, no nonsense!

Question: How do I order a 1300 number or 1800 number from Voxcom?
Answer: Just the “Get Started” button below or give our customer care team a call on 1300 869 266


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