While most of the competitive phone companies charge for calls in 1 second increments instead of 30 seconds, as is common by most of the large phone companies, Telstra has shocked the industry by going back the other way.
Now instead of charging in 30 second blocks, which in itself is a classic telco rip off tactic, they’ll now be charging in blocks of 60 seconds!
So a 5 second call that goes to voicemail will be billed for 60 seconds.
While consumers rightly feel ripped off, it is understandable from Telstra’s perspective. What can they do to report increased revenue numbers when their market share keeps going down? Raise prices of course!